Privacy Policy

Last Updated: September 3, 2026

At SmoothieSpine (“SmoothieSpine,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from smoothiespine.com (the “Site”).

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our Site, make a purchase, or interact with us, we may collect the following types of information:

Personal Information

This may include:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and transaction information

  • Order history

  • Information you provide when contacting customer support

Payment information is processed securely through our payment providers. We do not store complete credit or debit card numbers on our own systems.

Device and Usage Information

When you visit our Site, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Time zone

  • Pages and products viewed

  • Websites or search terms that referred you to our Site

  • Date and time of visits

  • How you interact with our Site

Marketing Information

If you choose to participate in our marketing programs, we may collect your:

  • Email or SMS marketing preferences

  • Survey responses

  • Promotional preferences

If you voluntarily provide feedback about your experience using our wellness products, we may also collect that information.

We do not knowingly collect personal information from children under the age of 16.

2. How We Use Your Information

We may use the information we collect to:

  • Process, fulfill, and deliver orders

  • Process payments and provide order confirmations

  • Communicate with you about your orders

  • Provide customer service and support

  • Respond to questions and requests

  • Improve and personalize your experience on our Site

  • Analyze website usage and performance

  • Detect, prevent, and investigate fraud or misuse

  • Provide product recommendations and relevant advertising

  • Send marketing communications when you have provided the appropriate consent

  • Comply with applicable laws, regulations, and legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate, secure, analyze, and improve our Site.

These technologies may include:

  • Essential cookies — Used for website functionality, checkout, security, and payment processing.

  • Performance cookies — Used to understand how visitors use our Site and improve performance.

  • Functional cookies — Used to remember preferences and settings.

  • Advertising cookies — Used for advertising, retargeting, and measuring advertising effectiveness.

You may be able to manage or disable cookies through your browser settings or available cookie preference tools on our Site. Disabling certain cookies may affect website functionality.

4. How We Share Your Information

We may share limited personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

  • Payment processors

  • Shipping and fulfillment providers

  • Website and e-commerce service providers

  • Analytics providers

  • Customer service providers

  • Advertising and marketing partners

  • Other service providers that assist us in operating our business

Our online store is powered by Shopify, and Shopify may process personal information as necessary to provide its services.

We may also disclose information when reasonably necessary to:

  • Comply with applicable laws or regulations

  • Respond to subpoenas, court orders, or other lawful requests

  • Protect our rights, property, or safety

  • Investigate fraud or other unlawful activity

We do not sell personal information for money.

However, certain advertising, analytics, or similar activities may be considered “selling” or “sharing” personal information under certain privacy laws. Where required by applicable law, you may have the right to opt out of such activities.

5. Advertising and Analytics

We may work with third-party advertising and analytics providers to understand how visitors use our Site, measure advertising campaigns, and provide relevant advertisements.

These providers may use cookies, pixels, tags, or similar technologies to collect information about your interactions with our Site and advertisements.

You may be able to control certain advertising preferences through your browser settings, device settings, available privacy controls, or applicable industry opt-out tools.

6. Sensitive Personal Information

In certain circumstances, you may voluntarily provide information that could be considered sensitive personal information, such as information contained in product feedback.

We only use such information for legitimate business purposes, to provide requested services, or as otherwise permitted by applicable law.

We do not require you to provide sensitive personal information unless it is reasonably necessary for a requested service or transaction.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. SMS Communications

If you provide your phone number and expressly opt in to receive SMS communications from SmoothieSpine, we may use your mobile number to send messages relating to:

  • Customer support

  • Orders and order updates

  • Shipping and delivery updates

  • Returns and refunds

  • Warranty support

  • Account-related communications

  • Other transaction-related information

  • Marketing messages where you have provided the required consent

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.

SmoothieSpine does not sell or rent your mobile phone number, SMS opt-in information, or SMS consent information to third parties or affiliates for their own marketing purposes.

Consent to receive marketing text messages is not a condition of purchasing from SmoothieSpine.

9. Email Marketing

If you subscribe to our email marketing communications, we may send you information about our products, promotions, offers, and other updates.

Every marketing email will include an unsubscribe option. You may unsubscribe from marketing emails at any time.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related communications, such as order confirmations or shipping updates.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Access — Request information about the personal data we hold about you.

  • Correction — Request correction of inaccurate or incomplete information.

  • Deletion — Request deletion of your personal information, subject to applicable legal exceptions.

  • Opt Out — Opt out of certain sales or sharing of personal information where applicable.

  • Limit Certain Uses — Request limits on certain uses of sensitive personal information where applicable.

  • Data Portability — Request your personal information in a portable format where applicable.

  • Withdraw Consent — Withdraw consent for certain marketing communications at any time.

To exercise applicable privacy rights, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain privacy requests.

You may also have the right to designate an authorized agent to submit a privacy request on your behalf, where permitted by applicable law.

11. International Data Transfers

SmoothieSpine and our service providers may process personal information in the United States or other countries where our service providers operate.

Depending on your location, these countries may have data protection laws that differ from those in your country or region.

Where required by applicable law, we take reasonable steps to provide appropriate safeguards for international transfers of personal information.

12. Do Not Track

Some browsers offer a “Do Not Track” feature. Because there is currently no universally accepted standard for responding to these signals, our Site may not respond to all Do Not Track signals.

Where required by applicable law, we will honor legally recognized privacy preference signals.

13. Children's Privacy

Our Site is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.

If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps to address the situation.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, you can contact us:

SmoothieSpine
Website: smoothiespine.com
Email: support@smoothiespine.com
Phone: +1 (757) 505-5118

We will make reasonable efforts to respond to privacy-related requests and questions in accordance with applicable law.