Shipping Policy

Last Updated: September 3, 2026

At SmoothieSpine, we want to make sure your order is processed and delivered as smoothly as possible. Please review the information below to understand our shipping process, estimated delivery times, and responsibilities.

1. Processing Time

All orders are typically processed within 2–3 business days after payment has been successfully confirmed.

Orders placed after 12 PM EST may be processed on the following business day.

During periods of high demand, including holidays, promotions, and sales events, processing times may be slightly longer. If there is a significant delay with your order, we will notify you by email.

2. Shipping Times & Carriers

Once your order has been processed, estimated delivery times depend on your destination and shipping method.

  • United States: 7–10 business days

  • Canada: 7–12 business days

  • Other International Destinations: 10–20 business days, depending on customs clearance

Orders are fulfilled through our U.S.-based fulfillment partner.

We may use carriers including USPS, UPS, FedEx, and DHL, depending on the destination and shipping method available for your order.

Please note that shipping times are estimates and are not guaranteed delivery dates.

3. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and, where available, a link to track your package.

Please allow up to 48 hours for tracking information to become active or update after your shipping confirmation is sent.

4. Delivery Confirmation

Once the carrier marks your package as "Delivered," the shipment is considered successfully delivered.

If you cannot locate a package that has been marked as delivered, we recommend that you:

  1. Check with household members, neighbors, or building reception.

  2. Confirm that the shipping address provided at checkout was correct.

  3. Contact the carrier directly for additional delivery information.

While SmoothieSpine is not responsible for packages that are lost or stolen after confirmed delivery, our support team can assist you in contacting the carrier or opening an investigation where appropriate.

5. Incorrect or Undeliverable Addresses

Please carefully review your shipping information before completing your purchase.

If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping or reshipping fees may apply.

SmoothieSpine is not responsible for delays, returns, or losses resulting from incorrect shipping information entered during checkout.

6. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or with an incorrect item, please contact us within 7 days of delivery.

Email our support team at support@smoothiespine.com and include:

  • Your order number

  • A description of the issue

  • Clear photos of the package and/or product, when applicable

We will review the situation and determine whether a replacement, refund, or other resolution is appropriate.

7. Shipping Delays Beyond Our Control

Estimated shipping times may be affected by circumstances outside our control, including:

  • Carrier delays

  • Severe weather

  • Customs processing

  • Holidays

  • Transportation disruptions

  • Incorrect address information

  • Other unforeseen circumstances

SmoothieSpine is not responsible for delays caused by third-party carriers, customs authorities, or other circumstances beyond our reasonable control.

If your order has not arrived within 30 days of shipment, please contact us so we can help investigate the status of your order.

8. Fraud Prevention

To protect our customers and our business, SmoothieSpine reserves the right to:

  • Request additional order, address, or payment verification when necessary.

  • Cancel and refund orders that are identified as potentially fraudulent, unauthorized, or otherwise suspicious.

9. Subscription Orders

Subscription orders are subject to the same processing, shipping, and carrier guidelines described in this policy.

Once a subscription renewal has been processed and shipped, it may not be eligible for cancellation or refund. Please refer to our Refund Policy for additional information.

You may cancel future subscription renewals before your next scheduled billing date, subject to the terms of your subscription.

10. Contact Information

For questions regarding shipping or your order, please contact our support team:

Email: support@smoothiespine.com
Phone: +1 (757) 505-5118
Business Hours: 8 AM–5 PM EST, Monday–Friday

11. Related Policies

This Shipping Policy should be read together with our Terms of Service, Refund Policy, and Privacy Policy.

If there is a conflict between this policy and another policy, the provisions that specifically address the relevant issue will apply to the extent permitted by applicable law.

SmoothieSpine reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.