Refund & Return Policy
Last Updated: September 3, 2026
At SmoothieSpine, we want you to feel confident when purchasing from our store. We offer a 90-Day Money-Back Guarantee on eligible products, subject to the terms outlined below.
If more than 90 days have passed since your order was delivered, we unfortunately cannot offer a refund or return.
1. How to Contact Us
Our customer support team aims to respond within 24 hours during business hours, Monday through Friday, 8 AM–5 PM EST.
Email: support@smoothiespine.com
Phone: +1 (757) 505-5118
When contacting us, please include:
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Your full name
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Order number
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Purchase date
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A description of the issue or reason for your return
Only purchases made directly through SmoothieSpine are eligible for our 90-Day Money-Back Guarantee.
2. Return Eligibility
You may be eligible for a return under our 90-Day Money-Back Guarantee if:
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The product is a physical SmoothieSpine product purchased directly from our website.
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You contact us within 90 days of delivery.
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The product is returned in reasonable physical condition and includes its original components where applicable.
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You follow the return instructions provided by our support team.
The following items are generally not eligible for return or refund:
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Patches, gels, supplements, or other consumable products
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Free gifts and promotional items
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Digital products
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Extended service plans or warranties
Nothing in this policy limits any non-waivable rights you may have under applicable law.
3. How to Start a Return
To request a return:
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Email support@smoothiespine.com and request a return authorization.
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Provide your order number and the reason for the return.
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Follow the return instructions provided by our support team.
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If your return is approved, we will provide the applicable return address and shipping instructions.
Important: Please do not send products back without receiving return instructions from our support team. Unauthorized returns may be delayed or may not be processed.
4. Return Shipping
Unless otherwise required by applicable law or agreed to by SmoothieSpine, customers are responsible for the cost of returning an item.
We generally do not provide prepaid return shipping labels for voluntary returns.
We recommend using a trackable shipping service and keeping your proof of shipment and delivery until your return has been processed.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the applicable refund terms.
Please include all original manuals, accessories, and components with your return whenever possible.
5. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us within 7 days of delivery if:
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The product arrived damaged.
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The product appears to be defective.
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You received the wrong product.
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Your order is missing an item.
Contact support@smoothiespine.com and provide your order number along with clear photos or videos showing the issue when applicable.
After reviewing the issue, we may provide an appropriate resolution, which may include:
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A replacement product; or
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A refund.
For items confirmed to be damaged, defective, or incorrectly shipped, SmoothieSpine may cover reasonable return or replacement shipping costs as appropriate.
6. Refund Process & Timing
Once your returned product is received, it may be inspected before a refund is approved.
Generally:
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Return inspection may take 2–3 business days after receipt.
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Approved refunds are typically processed within 5–7 business days.
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Your bank or payment provider may require additional time to post the refund to your account.
You will receive an email confirmation once your refund has been processed.
7. Subscription Orders
If you are enrolled in a subscription or automatic renewal program:
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You may cancel future renewals before your next scheduled billing date.
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Once a renewal order has been processed and shipped, it may not be eligible for cancellation.
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Refund eligibility for completed subscription shipments is subject to the applicable refund terms and applicable law.
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You can manage or cancel future subscriptions through your account or by contacting our support team.
Where required by applicable law, SmoothieSpine will provide the disclosures and cancellation options required for automatic-renewal subscriptions.
8. Lost or Stolen Packages
SmoothieSpine is generally not responsible for packages that the carrier confirms as delivered to the shipping address provided at checkout.
If you believe your package has been lost or stolen:
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Check with household members, neighbors, building management, or other locations where the carrier may have left the package.
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Contact the shipping carrier to request additional delivery information or file a claim.
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Contact us at support@smoothiespine.com so we can assist where possible.
While we cannot guarantee a refund or replacement for packages confirmed as delivered, we will make reasonable efforts to help investigate the situation.
9. Exchanges
We do not generally offer direct product exchanges.
If you would like a different product, you may return your original purchase if it qualifies under this policy and place a new order separately.
10. Policy Alignment
This Refund & Return Policy should be read together with our Terms of Service, Shipping Policy, and Privacy Policy.
If there is a conflict between this policy and another policy, the provisions that specifically address the relevant issue will apply to the extent permitted by applicable law.
SmoothieSpine reserves the right to update or modify this policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
11. Contact Information
For refund, return, or replacement questions, please contact:
SmoothieSpine
Email: support@smoothiespine.com
Phone: +1 (757) 505-5118
Business Hours: 8 AM–5 PM EST, Monday–Friday
12. Thank You
Thank you for choosing SmoothieSpine. We appreciate your trust and are committed to providing a straightforward shopping and customer-support experience.